Are you receiving an error like this
_ERROR : Login failed for user 'DB\_40137\_lic\_user'._
_at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling)_
_at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)_
_at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)_
_at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)_
_at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)_
_at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)_
_at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource\`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)_
_at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource\`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)_
_at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource\`1 retry, DbConnectionOptions userOptions)_
_at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource\`1 retry, DbConnectionOptions userOptions)_
_at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource\`1 retry)_
_at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource\`1 retry)_
_at System.Data.SqlClient.SqlConnection.Open()_
_at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable\[\] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)_
_at System.Data.Common.DbDataAdapter.Fill(DataTable\[\] dataTables, Int32 startRecord, Int32 maxRecords, IDbCommand command, CommandBehavior behavior)_
_at System.Data.Common.DbDataAdapter.Fill(DataTable dataTable)_
_at LicenseDSTableAdapters.LicensesTableAdapter.GetLicenseBySerialNumberProductCode(String SerialNumber, String ProductCode) in F:\\tempdir\\v4.0.30319\\root\\494ce119\\ede64b19\\App\_Code.mbfghhul.3.vb:line 2562_
_at Fungusware\_V2.LicenceInterface.ActivateLicence\_Counted(String sProduct, String sSerNo, String sMAC, String& sMsg) in E:\\web\\fungusw1\\App\_Code\\Fungusware\_V2\\LicenceInterface.vb:line 274_
This error occurs when version 1.x of Xackup requests a license. 1.x is technically no longer supported, however we can offer you a word around. You can use manual Licensing.
On the licensing screen please choose the 'Manual Licensing' option, follow the instructions on screen and you will be taken to a Web page that no longer exists, instead enter this URL : https://funguslic2api.azurewebsites.net/manualLicensing you can enter your authorisation code in there and then proceed as per usual with the manual Licensing process.